Sunday, March 13, 2011
Look Out for That Clock!
Monday, October 11, 2010
Higher Taxes Make You Work Less, Because You Don't Like Money
"Suppose that some editor offered me $1,000 to write an article. If there were no taxes of any kind, this $1,000 of income would translate into $1,000 in extra saving. If I invested it in the stock of a company that earned, say, 8 percent a year on its capital, then 30 years from now, when I pass on, my children would inherit about $10,000. That is simply the miracle of compounding."
"Now let’s put taxes into the calculus. First, assuming that the Bush tax cuts expire, I would pay 39.6 percent in federal income taxes on that extra income. Beyond that, the phaseout of deductions adds 1.2 percentage points to my effective marginal tax rate. I also pay Medicare tax, which the recent health care bill is raising to 3.8 percent, starting in 2013. And in Massachusetts, I pay 5.3 percent in state income taxes, part of which I get back as a federal deduction. Putting all those taxes together, that $1,000 of pretax income becomes only $523 of saving."
"And that saving no longer earns 8 percent. First, the corporation in which I have invested pays a 35 percent corporate tax on its earnings. So I get only 5.2 percent in dividends and capital gains. Then, on that income, I pay taxes at the federal and state level. As a result, I earn about 4 percent after taxes, and the $523 in saving grows to $1,700 after 30 years."
"Then, when my children inherit the money, the estate tax will kick in. The marginal estate tax rate is scheduled to go as high as 55 percent next year, but Congress may reduce it a bit. Most likely, when that $1,700 enters my estate, my kids will get, at most, $1,000 of it."
"HERE’S the bottom line: Without any taxes, accepting that editor’s assignment would have yielded my children an extra $10,000. With taxes, it yields only $1,000. In effect, once the entire tax system is taken into account, my family’s marginal tax rate is about 90 percent. Is it any wonder that I turn down most of the money-making opportunities I am offered?"
"But don’t let anyone fool you into thinking that when the government taxes the rich, only the rich bear the burden."
Tuesday, March 24, 2009
More Fun with Surveys
Here is a portion of a brief survey that I was asked to take recently.

Thursday, February 26, 2009
Survey SAYS...!
I get surveys sometimes. I'm sure you do too. I hate them. I don't mind answering questions. It can be kinda fun. I do mind answering leading questions or being overly constricted in how I respond.
Now, I construct surveys as part of my job, so I know from whence I speak. But my goal in constructing a question and a list or range of possible responses is to gather accurate information. Some surveys, on the other hand, seem designed to get you say you liked something.
Let's play.
Here's a question in an "honest" survey, using a standard Likert scale.
Please rate your experience with our Customer Service group, with 1 being least satisfied and 5 being most satisfied.1 2 3 4 5
This is straightforward and allows the respondent to be as objective as possible. Most respondents will select 3 or 4, while some malcontents (or those who are actually unhappy with the service or, just as likely, the product) will select something lower. The rare Sally Hawkins will choose 5. All-in-all, and assuming a meaningful cross-section of customers, you should get a reasonably accurate assessment of your performance as perceived by your customers.
This brings me to a survey that I receive regularly from a company that services me. (Service me, baby.) I never complete it. I'll tell you why. Here's their scale.

Check out the difference in this scale. This is designed to get you to say you were satisifed, and very satisified, at that. First off, there is no middle answer. In a normal Likert scale, there is an odd number of choices, so a respondent can remain entirely neutral by selecting the middle button. Eh.
Now, the question leading into this scale has the following "explanatory" text. "In the scale below, 1 is Very Dissatisfied, 5 is Neutral, 10 is Very Satisfied and N/A is Not Applicable." But graphically, there is no neutral. Note the line creating a strong delineation between satisfied and dissatisfied. There is no true neutral here. And if 5 were truly neutral, then the scale should be 1-9 or 0-10. This is constructed so that you have to fall on one side or the either.
Wait, there's more. In addition to the line separating satisfied from dissatisfied, they've added an N/A button. So this actually does create an odd number of choices. But note the placement. It's on the far right, making 6 the choice in the exact center of the scale. Respondents with a neutral experience are even more likely now to select 6. The instruction is telling you that 5 is neutral but your eyes are telling you that 6 is. You also don't want to select 5 because it's clearly not neutral, what with that vertical line telling you that it really means you were dissatisfied and the fact that it's actually physically left of center.
One more thing: In a normal Likert scale, the numbers' meaning may be spelled out even more clearly for you. 1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neutral, 4=Somewhat Satisfied, 5=Very Satisfied. The only text in this scale is "Very Dissatisfied" and "Very Satisfied". You're not going to say you were very dissatisfied, are you? People will tend to err on the side of okayness rather than crumminess, unless the rep was a real prick.The end result is way more positive response than if the survey were constructed in a purely objective fashion, which was easily achievable, as demonstrated earlier. And the company can now claim that, say, 95% of respondents were satisfied with their performance. It looks good, but it probably isn't true.
It's possible that all this is done to weight the survey against cranks. I, for one, don't usually answer these unless I have a complaint. This may be a way to offset that. But if you have to do that, then you have worthless data from the get-go.
As if this weren't bad enough, here's another question in the survey.
Did the Customer Support representative provide exceptional service to you in resolving your service request?YesNo
So if I answer "Yes", I'm saying they were "exceptional". If I answer "No", I'm saying what? They were crummy? This reminds me of the bit that Stephen Colbert does where he has a U.S. congressperson in for an interview and asks them "George W. Bush: Great President or The Greatest President?"
The congressperson sputters. The audience snickers. Colbert says "I'll just put you down for 'greatest'."
